{"id":10119,"date":"2026-01-15T12:22:07","date_gmt":"2026-01-15T12:22:07","guid":{"rendered":"https:\/\/globalebafund.org\/?page_id=10119"},"modified":"2026-01-15T12:38:17","modified_gmt":"2026-01-15T12:38:17","slug":"grievance-mechanism","status":"publish","type":"page","link":"https:\/\/globalebafund.org\/fr\/mecanisme-de-reclamation\/","title":{"rendered":"M\u00e9canisme de r\u00e9clamation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10119\" class=\"elementor elementor-10119\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-bd48ae0 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"bd48ae0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-1ac2010 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"1ac2010\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7cd480 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a7cd480\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">M\u00e9canisme de r\u00e9clamation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-b8f09dc e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"b8f09dc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-3a90e10 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"3a90e10\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2da76e2 elementor-widget elementor-widget-text-editor\" data-id=\"2da76e2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\nLe m\u00e9canisme de traitement des plaintes vise \u00e0 garantir aux personnes ou aux communaut\u00e9s qui craignent ou subissent des impacts n\u00e9gatifs d&#039;un projet du Fonds mondial pour l&#039;adaptation fond\u00e9e sur les preuves (EbA) qu&#039;elles seront entendues et accompagn\u00e9es de mani\u00e8re rapide et ind\u00e9pendante. Chaque plainte est examin\u00e9e afin de d\u00e9terminer s&#039;il y a eu violation des principes, des normes ou des proc\u00e9dures. Ce faisant, le m\u00e9canisme de traitement des plaintes contribue \u00e9galement \u00e0\u00a0:\n<ul>\n \t<li>Suivi et am\u00e9lioration des r\u00e9sultats environnementaux et sociaux des projets<\/li>\n \t<li>\u00c9viter les impacts n\u00e9gatifs impr\u00e9vus des projets qui passent inaper\u00e7us. Soutenir l&#039;utilisation appropri\u00e9e des fonds publics.<\/li>\n \t<li>Respecter les bonnes pratiques internationales<\/li>\n<\/ul>\n<strong>Veuillez noter que le m\u00e9canisme de r\u00e8glement des griefs traite les plaintes concernant le non-respect des impacts sociaux et\/ou environnementaux n\u00e9gatifs et\/ou le d\u00e9tournement de fonds et la corruption. Il ne prend pas en compte les plaintes concernant le rejet de propositions de financement.<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb9f865 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"fb9f865\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69cd2d7415817\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-fb9f865\">\n                        <a href=\"#collapse-70cc81a69cd2d7415817\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-70cc81a69cd2d7415817\" aria-expanded=\"false\" aria-controls=\"Collapse-70cc81a69cd2d7415817\">\n                            \n                            <span class=\"ekit-accordion-title\">M\u00e9canisme de plainte ind\u00e9pendant de l&#039;IKI (ICM)<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-70cc81a69cd2d7415817\" class=\"collapse\" aria-labelledby=\"primaryHeading-0-fb9f865\" data-parent=\"#accordion-69cd2d7415817\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"p1\">Toute personne qui estime avoir subi un pr\u00e9judice du fait d&#039;un projet de l&#039;IKI ou qui souhaite signaler des actes de corruption ou un d\u00e9tournement de fonds peut d\u00e9poser une plainte aupr\u00e8s du M\u00e9canisme ind\u00e9pendant de traitement des plaintes de l&#039;IKI \u00e0 l&#039;adresse suivante\u00a0: <a href=\"mailto:IKI-complaints@z-u-g.org\"><span class=\"s1\">IKI-complaints@zug.org<\/span><\/a>.<\/p><p class=\"p1\">Le m\u00e9canisme de traitement des plaintes de l&#039;IKI dispose d&#039;un panel d&#039;experts ind\u00e9pendants charg\u00e9s d&#039;examiner la plainte. Au cours de l&#039;enqu\u00eate, nous consulterons le plaignant afin d&#039;\u00e9viter tout risque inutile pour ce dernier.<\/p><p class=\"p2\"><span class=\"s2\">Vous trouverez plus d&#039;informations \u00e0 l&#039;adresse suivante\u00a0: <a href=\"https:\/\/www.international-climate-initiative.com\/en\/about-iki\/values-responsibility\/independent-complaint-mechanism\/\" rel=\"noopener\"><span class=\"s1\">https:\/\/www.international-climate-initiative.com\/en\/about-iki\/values-responsibility\/independent-complaint-mechanism\/<\/span><\/a> <\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-fb9f865\">\n                        <a href=\"#collapse-75a725f69cd2d7415817\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-75a725f69cd2d7415817\" aria-expanded=\"false\" aria-controls=\"Collapse-75a725f69cd2d7415817\">\n                            \n                            <span class=\"ekit-accordion-title\">M\u00e9canisme de r\u00e8glement des plaintes de l&#039;UICN<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-75a725f69cd2d7415817\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-fb9f865\" data-parent=\"#accordion-69cd2d7415817\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"p1\">Le Fonds mondial pour l\u2019adaptation fond\u00e9e sur les \u00e9cosyst\u00e8mes (EbA) utilise le Syst\u00e8me de gestion des plaintes relatives aux projets (PCMS) de l\u2019UICN comme principal m\u00e9canisme de traitement des griefs des communaut\u00e9s et des personnes potentiellement affect\u00e9es. Pour que ce m\u00e9canisme soit efficace et accessible, les b\u00e9n\u00e9ficiaires doivent informer toutes les parties prenantes concern\u00e9es du projet de son existence. Id\u00e9alement, cette information devrait \u00eatre communiqu\u00e9e lors de la phase de conception du projet, et au plus tard au cours du premier trimestre de sa mise en \u0153uvre.<\/p>\n<p class=\"p1\">Le PCMS stipule que le r\u00e8glement des plaintes doit \u00eatre recherch\u00e9 au niveau le plus bas possible, selon un processus en trois \u00e9tapes, comme indiqu\u00e9 ci-dessous\u00a0:<\/p>\n\n<ol class=\"ol1\">\n \t<li class=\"li2\">Premi\u00e8rement, les plaignants devraient soulever le probl\u00e8me aupr\u00e8s de la direction du projet\/de l&#039;autorit\u00e9 comp\u00e9tente au sein de l&#039;organisme b\u00e9n\u00e9ficiaire afin de travailler \u00e0 la r\u00e9solution compl\u00e8te du probl\u00e8me\u00a0;<\/li>\n \t<li class=\"li2\">Si cela s\u2019av\u00e8re inefficace, le probl\u00e8me devrait \u00eatre port\u00e9 \u00e0 l\u2019attention du Secr\u00e9tariat du Fonds, qui devrait agir en tant que partie neutre pour r\u00e9gler la situation\u00a0;<\/li>\n \t<li class=\"li2\">Si ces deux solutions ne permettent pas de rem\u00e9dier \u00e0 la situation, une plainte officielle devrait \u00eatre d\u00e9pos\u00e9e aupr\u00e8s du PCMS de l&#039;UICN.<\/li>\n<\/ol>\n<p class=\"p1\">Si le probl\u00e8me est tr\u00e8s sensible ou si le plaignant souhaite que la confidentialit\u00e9 soit pr\u00e9serv\u00e9e, les deux premi\u00e8res \u00e9tapes peuvent \u00eatre ignor\u00e9es, le plaignant d\u00e9posant directement sa plainte aupr\u00e8s de l&#039;autorit\u00e9 comp\u00e9tente. <a href=\"https:\/\/view.officeapps.live.com\/op\/view.aspx?src=https:\/\/www.iucn.org\/sites\/default\/files\/2022-05\/iucn-esms-complaint-form-template.docx&amp;wdOrigin=BROWSELINK\" rel=\"noopener\"><span class=\"s1\">IUCN PCMS<\/span><\/a>.<\/p>\n<p class=\"p1\">Suite \u00e0 <a href=\"https:\/\/iucn.org\/sites\/default\/files\/2022-05\/iucn-esms-grievance-mechanism-guidance-note.pdf\" rel=\"noopener\"><span class=\"s1\">orientations fournies pour le syst\u00e8me de gestion environnementale et sociale (SGES) institutionnel de l&#039;UICN sur la gestion des risques environnementaux (GRM)<\/span><\/a>Les plaignants peuvent soumettre une r\u00e9clamation directement au PCMS par courrier, par courriel ou par t\u00e9l\u00e9phone.<\/p>\n<p class=\"p4\"><span class=\"s2\">Vous trouverez plus d&#039;informations \u00e0 l&#039;adresse suivante\u00a0: <a href=\"https:\/\/iucn.org\/about-iucn\/accountability-and-reporting\/project-accountability\/environmental-and-social-management-system\" rel=\"noopener\"><span class=\"s1\">https:\/\/iucn.org\/about-iucn\/accountability-and-reporting\/project-accountability\/environmental-and-social-management-system<\/span><\/a> <\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-fb9f865\">\n                        <a href=\"#collapse-4e0e88969cd2d7415817\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4e0e88969cd2d7415817\" aria-expanded=\"false\" aria-controls=\"Collapse-4e0e88969cd2d7415817\">\n                            \n                            <span class=\"ekit-accordion-title\">M\u00e9canisme de r\u00e9ponse des parties prenantes du PNUE<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4e0e88969cd2d7415817\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-fb9f865\" data-parent=\"#accordion-69cd2d7415817\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"p1\">Toute personne ou tout groupe de personnes qui estime \u00eatre ou pouvoir \u00eatre affect\u00e9e n\u00e9gativement par une activit\u00e9 du PNUE mise en \u0153uvre dans le cadre de ses projets et programmes peut d\u00e9poser une plainte une fois \u00e9puis\u00e9s les m\u00e9canismes locaux de r\u00e8glement des griefs et si le probl\u00e8me n&#039;a pas \u00e9t\u00e9 r\u00e9solu de mani\u00e8re satisfaisante. Les plaintes anonymes ne seront pas accept\u00e9es, mais l&#039;identit\u00e9 du plaignant restera confidentielle s&#039;il le souhaite. Les plaintes peuvent \u00eatre d\u00e9pos\u00e9es via le formulaire de signalement en ligne (disponible en ligne et en format PDF en anglais, arabe, chinois, fran\u00e7ais, russe ou espagnol), par courriel ou par courrier postal \u00e0 l&#039;adresse suivante\u00a0:<\/p><p class=\"p2\">Bureau ind\u00e9pendant pour la r\u00e9ponse relative \u00e0 la sauvegarde des parties prenantes (IOSSR) et Division du directeur des services corporatifs<\/p><p class=\"p2\">PNUE<\/p><p class=\"p2\">Bo\u00eete postale 30552, 00100<\/p><p class=\"p2\">Nairobi, Kenya<\/p><p class=\"p3\"><span class=\"s1\">E-mail: <a href=\"mailto:unep-iossr@un.org\"><span class=\"s2\">unep-iossr@un.org<\/span><\/a><\/span><\/p><p class=\"p4\"><span class=\"s1\">Vous trouverez plus d&#039;informations \u00e0 l&#039;adresse suivante\u00a0: <a href=\"https:\/\/www.unep.org\/resources\/report\/uneps-environmental-social-and-economic-sustainability-stakeholder-response\" rel=\"noopener\"><span class=\"s2\">https:\/\/www.unep.org\/resources\/report\/uneps-environmental-social-and-economic-sustainability-stakeholder-response<\/span><\/a> <\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00e9canisme de traitement des griefs L\u2019objectif du m\u00e9canisme de traitement des griefs est d\u2019offrir aux personnes ou aux communaut\u00e9s qui craignent ou subissent des impacts n\u00e9gatifs li\u00e9s \u00e0 [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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